Our Support

Online Support

DataTorrent RTS™ comes with around the clock technical support. Our dedicated staff of support engineers is here to handle issues that may arise out of the setup, deployment and use of the RTS platform.

We offer a number of resources to assist you with learning, setup, development and deployment of the RTS platform. Complete documentation of the platform is available at:

https://www.datatorrent.com/product-documentation/

Here you will not only find documentation and guides for RTS, you will also find the complete Javadoc repository for all of our open source Malhar Library of Operators.

For online community support, please visit the Apex Community page.

Enterprise Support

A subscription of DataTorrent RTS comes with Enterprise Support. If you have an issue our technical support staff is available 24 hours a day, 7 days a week, 365 days a year.

You can easily submit and track all of your support tickets via our online Support Portal. If you have not already, please contact your account representative to register your team with their support credentials and to review our SLA policy. That way we can be fully setup and prepared to work with you upon your first contact.

If you would like to know more about our support policy, please contact sales. We look forward to hearing from you and welcome the opportunity to support your mission critical initiatives.

We offer a number of resources to assist you with learning, setup, development and deployment of the RTS platform. Complete documentation of the platform is available at:

https://www.datatorrent.com/product-documentation/

Here you will not only find documentation and guides for RTS, you will also find the complete Javadoc repository for all of our open source Malhar Library of Operators.

For online community support, please visit the Apex Community page.